Terms, privacy and refunds

Last updated 21 October 2026. Loreantz Frame is a web application for analysing plane (2D) frames, sold by Loreantz as time-limited access for one person.

Terms of use

• You need an account (an email and a password) to use the app. Keep your password to yourself.
• One account is for one person. It can be signed in on at most two devices at the same time; signing in on another device asks you to sign one of them out.
• A plan gives access for the number of months bought, counted from the day of payment (Jakarta time) until the end of the same date in the last month. Buying again while you still have access adds the months on top.
• Prices are shown in Indonesian rupiah on the home page and on your account page before you pay. Payments are handled by Midtrans; we never see your card, bank or e-wallet details.
• Loreantz Frame is a study and checking tool. You are responsible for checking any result before you rely on it for real design or construction work. The app is provided as is, and we are not liable for losses from its use.
• We may block an account that is shared, resold or used to copy the app, without a refund.
• We may update these terms; the date above shows the latest version.

Privacy

• We keep your email, your password in scrambled form (we cannot read it), the end date of your access, your payments (plan, price, date, and Midtrans order number) and, for each signed-in device, its browser and system type and when it was last used.
• We use this only to run your account, to show you your devices and payments, and to answer your questions. Midtrans receives your email to process the payment. We do not sell or share your data otherwise.
• The site uses one cookie, which keeps you signed in. There is no advertising or tracking.
• To have your account deleted, contact us.

Refunds

• Access is a digital product that starts as soon as you pay, so payments are not refunded once access has started, except as below.
• If the app does not work for you because of a problem on our side and we cannot fix it, contact us within 7 days of paying and we will refund you through Midtrans or by bank transfer.
• If you were charged twice for the same order, the extra payment is refunded in full.